SAP HR Consultant - Brisbane
Job Title: Consultant - Brisbane
Reporting to: HR Division Manager
Supervises: No Supervisory Responsibility
Department: HR Services
Department Vision/Mission:
Purpose Statement:
Provision of HR SAP consulting services to new and existing clients via new implementations/service work and support
Job Responsibilities
- Financial Commitment
- Provide profitable costing when scoping new business or new projects
- Commit to and deliver timely reporting, forecasting, and expenses
- Maximise billable hours on/across projects
- Functional Commitment
- In-depth knowledge of the functionality contained within X10.HR/Payroll Express and other packaged offerings.
- Demonstration of initiative via continuous improvement to all packaged offerings, including provision of suggestions for packaged offerings to identified opportunities.
- Systems implementations in accordance with the contract requirements and the quality requirements of the project methodology.
- Customer Commitment
- Achieve high level of customer satisfaction through professional business relationships and providing valued services
- Provide customers (internal and on occasion, external) with solutions that meet their needs, within Extend’s delivery capability
- Identification of customer engagement opportunities which can be Provision of support to existing clients
- Support to clients via Helpdesk or direct on site support as required
- Growth & Innovation
- Clearly differentiate Extended Solutions from the competition by:
- maximising value of service delivery
- consistency in delivery (documentation)
- exceptional service and technical ability
- Identify and contribute to the development of key skills required by the team
- Organisational Development
- Deliver tangible, sustainable business solutions within client engagements that involve new implementations, developments, system support
- Ensure business solutions are achieved and are consistent with corporate goals
- Deliver solutions that adhere to current best practices and reflect relevant SAP guidance and advice
- Manage various pahses of projects including requirements analysis, system design, specification, development, testing and implementation
- Provide adequate documentation relating to design, implementation, testing and performance
- Through leadership and drive, promote the Extend culture which results in both staff and customer satisfaction
- Liaise with management, technical representatives, suppliers and customers in the direction, planning and review of quality assurance, quality control and certification
- Commitment to continuous improvement of quality processes and procedures
Qualifications & Certifications
- SAP training certification
- IT related tertiary qualifications
- HR/Payroll qualifications
Critical Knowledge, Skills & Experience
- Thorough understanding of core functionality within mySAP ERP
- SAP HR configuration expertise across PA, PY (Australia), and all other HCM submodules
- Implementation experience (at least 5 implementations)
- Some HR or Payroll business related experience
- Ability to meet tight schedules and cost targets without compromising business requirements
- Experienced in troubleshooting of system or process problems as well as configuration, development and implementation of new functionality as required.
- Experienced in documentation of project specifications, findings, technical solutions and test results
- Support experience
- MS office skills, including familiarity with MS Project
- Customer service experience i.e. the ability to effectively provide professional services in a client facing context
- Familiarity with SAP resources such as online help documentation, SAP help desk and SAP service marketplace, logging of OSS issues, etc.
- Familiarity with process of applying HR Support Packs, in terms of supporting customers with same.
Desirable Knowledge, Skills & Experience
- SAP HR configuration experience across OM, PD, EH&S, ESS/MSS and Portals for HR, BW for HR
- ABAP familiarity
- End user training experience
- Team Leading experience
Interested candidates may send their resume to nathan.underwood @ adtime.org.uk.
