Call Center Manager required for SAUDI ARABIA
Call Center Manager required for Saudi Arabia (NEW)
Job Code: TR-00106
Job Title: Call Center Manager
Qualification: BSC in IT or Engineering
Job Description:
This is a fantastic opportunity to join one of the leading and fast growing travel agency in Saudi Arabia for initiating, operating & managing the Call centre setup. The candidate must possess the following:
- Having 5+ years experience in designing, setup, and managing big round the clock Call centre (inbound and outbound)
- Travel industry experience is highly advantageous
- Must have ability to select the right technology to align the call centre objectives with organization’s vision
- An excellent coach, team player, motivator with excellent communication and managing teams skills
- Liaison with supervisors, team leaders, operatives and third parties to gather information and resolve issues
- Flexible and willing to go the extra mile
- Maintaining an up-to-date knowledge of industry developments, technology trends and involvement in or membership of networks
- Diversify and improve the operational activities by exploring new ideas and implementing marketing schemes in coordination with concerned departments
- Setting, customer service targets and planning areas of improvement
- Proactive in approach, directing and mentoring to Team Leaders and agents within the Corporate Customers Call centre & Customer Service centre
- Can manage the performance of client campaigns and develop best practice through process improvements (quality, profitability and service delivery)
- Can propose fresh ideas and work with marketing team to improve Corporate Customer support
URGENTLY SEND US YOUR RESUME WITH “CALL CENTER MANAGER” IN SUBJECT TO jobs@paragoneds.com.
