Call Center Manager required for Saudi Arabia (NEW)

Job Code: TR-00106
Job Title: Call Center Manager
Qualification: BSC in IT or Engineering

Job Description:
This is a fantastic opportunity to join one of the leading and fast growing travel agency in Saudi Arabia for initiating, operating & managing the Call centre setup. The candidate must possess the following:

• Having 5+ years experience in designing, setup, and managing big round the clock Call centre (inbound and outbound)
• Travel industry experience is highly advantageous
• Must have ability to select the right technology to align the call centre objectives with organization’s vision
• An excellent coach, team player, motivator with excellent communication and managing teams skills
• Liaison with supervisors, team leaders, operatives and third parties to gather information and resolve issues
• Flexible and willing to go the extra mile
• Maintaining an up-to-date knowledge of industry developments, technology trends and involvement in or membership of networks
• Diversify and improve the operational activities by exploring new ideas and implementing marketing schemes in coordination with concerned departments
• Setting, customer service targets and planning areas of improvement
• Proactive in approach, directing and mentoring to Team Leaders and agents within the Corporate Customers Call centre & Customer Service centre
• Can manage the performance of client campaigns and develop best practice through process improvements (quality, profitability and service delivery)
• Can propose fresh ideas and work with marketing team to improve Corporate Customer support

URGENTLY SEND US YOUR RESUME WITH “CALL CENTER MANAGER” IN SUBJECT TO .

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